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Error signing in my zoom account

yip
Newcomer
Newcomer

Hi.

I had a registered zoom account using my university email. However, I could not log in to the account for my lessons.  It shows "Unable to sign in to your account. Please try the other listed methods." I hope to receive follow-up help since I desperately need the account for my studies. Thank you.

1 REPLY 1

icrew
Participant
Participant

Hi @yip 

1) Contact your university’s IT help desk—they’re much more likely to be able to help than anyone here. 
2) Based on the error message you mentioned, try signing in with the “SSO” or “Sign in with SSO” option—that’s the one many universities use. 
Hope that helps,

Ian