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BAA and Sales Team Disappointment

CarolinaJade712
Newcomer
Newcomer

‎2025-04-17 02:58 PM

Hello!  I was promised a BAA sent over as soon as I paid for the phone service. I paid for the phone service and my sales rep ghosted me - no emails or anything from the MOMENT I purchased the plan.  I have sent him 7 emails over the last week.  I am disappointed and frustrated - I would never have selected this service if I had known he would disappear as soon as I paid. Can someone please help me? He said that I didn't have to make any additional purchases, and that he would send me a BAA over right away as soon as I put my credit card in. 

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lancetlc
Zoom Employee
Zoom Employee

‎2025-04-20 05:16 PM

Hey @CarolinaJade712 ,

 

We apologize for this. We'll be able to check on this internally. Kindly send an email to *********** with your account details so we can investigate.

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