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Accidentally clicked Educator account

WV
Newcomer
Newcomer

Hello,

 

I accidentally clicked Educational Institution while trying to sign up and now I cannot complete a sign up through the email I wish to use Zoom through. I'm currently using another email to post this. Is there any way to undo this so I can continue the sign up process?

 

Thank you very much!

10 REPLIES 10

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @WV, and welcome to the Zoom Community! Because your issue is unique to your account, I've gone ahead and created a support ticket for you. Please be on the lookout for an update via email. Hope this helps! 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

I am having the same issue and am logged in to a different account to try and seek help. What should I do to get a support ticket for the correct account? I did not finish logging in to that account since I cannot answer the questions. 

Hello,

I was trying to quickly log into a meeting this morning and accidently picked educator since I was a teacher. I need to use my school email but this account is for staff meetings not students. Please help me reset it. I had to use a different email to be able to get on support. 

 

Hello,

 

I accidentally clicked Educational Institution and chose ages 13-17 while trying to sign up and now I cannot complete a sign up through the email I wish to use Zoom through.  Is there any way to undo this so I can continue the sign up process?

 

Thanks so much.

 

I am also running into this issue and am replying under a backup email. 

CollinRivera_
Newcomer
Newcomer

Hello! I've also encountered the same problem and I'm using a different email as of this writing. Can I get any help?

 

lkwhanger
Newcomer
Newcomer

Same! Please help!

perihines
Newcomer
Newcomer

 I am having the same issue! Had to use my other account to post this.

ojdelapaz
Newcomer
Newcomer

Hello,

 

I also experienced the same issue! I accidentally clicked Educational Institution while trying to sign up and now I cannot complete a sign up through the email I wish to use Zoom through. Is there any way to undo this so I can continue the sign-up process, can you send me a support ticket? I cannot get onto any of my school Zoom meetings. 

 

Thank you!

ranashabab17
Newcomer
Newcomer

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