Accessing and changing my old password.

[ReggieW]

I have a Basic account that I haven't used in some time.  I am unable to sign in because I don't remember my old password. When I have tried to get technical support over the phone, after entering my Personal ID and Host Key, I am told that my account cannot be located. How can I change get a new password? I don't have the option to change the old one on my profile page.

[hoodee23]

Hi Reggie@,

You may try changing your password through the web portal. Open your browser, and go to https://zoom.us/ then click Sign in on the top right corner,  click on Forgot password and enter your associated email address with your Zoom account.

Note:  Also, if you do not have the option to change your password on your Profile page, you may have previously signed in with Google, Apple, or Facebook.

[ReggieW]

Thank you for your response. Unfortunately, when I go to https://zoom.us/ there is no option for me to sign in on the top right corner, or anywhere else on that page that I can find. Is there another way that I can attempt to sign in and click "Forgot Password?

Thanks again,

RW