Accessing and changing my old password. | Community
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R
Newcomer
ReggieW
Newcomer
October 11, 2024

Accessing and changing my old password.

  • October 11, 2024
  • 1 reply
  • 0 views

I have a Basic account that I haven't used in some time.  I am unable to sign in because I don't remember my old password. When I have tried to get technical support over the phone, after entering my Personal ID and Host Key, I am told that my account cannot be located. How can I change get a new password? I don't have the option to change the old one on my profile page.

1 reply

hoodee23
Employee
hoodee23
Employee
October 11, 2024

Hi Reggie@,

You may try changing your password through the web portal. Open your browser, and go to https://zoom.us/ then click Sign in on the top right corner,  click on Forgot password and enter your associated email address with your Zoom account.

Note:  Also, if you do not have the option to change your password on your Profile page, you may have previously signed in with Google, Apple, or Facebook.

R
Newcomer
ReggieWAuthor
Newcomer
October 11, 2024

Thank you for your response. Unfortunately, when I go to https://zoom.us/ there is no option for me to sign in on the top right corner, or anywhere else on that page that I can find. Is there another way that I can attempt to sign in and click "Forgot Password?

Thanks again,

 

RW

 

 

 

 

 

 

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