Access recording in past account

[jaredorr100]

I was removed from an account but need to access my recordings so I can download them. The admin readded me but when I try to login, it keeps taking me to my downgraded account. How can I access the old account so I can get my recordings? 

[aileenfelix]

Hi  @jaredorr100 - welcome to the Zoom Community.  

To access your cloud recordings, you'll need an active paid Zoom license (Pro or higher). When your account was initially removed, it likely reverted to a free Basic account, which doesn't include cloud recording access. Even after being re-added, you must still be assigned a paid license by your admin to view your existing cloud recordings. 

Once you have a paid license assigned to your account, simply sign in to the Zoom web portal. You'll find your cloud recordings under the "Recordings" tab, ready for you to download.

If in any case you don't see the recordings still with the license already assigned to your profile, kindly consult with your Zoom Admin. Because when you were initially removed from the account, your cloud recordings might have been transferred to another user, or they could have been deleted entirely if not transferred or if your account remained inactive for too long.

Thank you.

[jaredorr100]

I was added to an account that was on a pro plan and had a number of cloud recordings that I can no longer access because I was removed from that account.

I've been re-added to the account as an owner, but it still indicates that I'm on a basic plan so I can't get live chat support.

I feel this is an easy fix but I need to speak with someone who can pull some strings on the backend.

Please let me know if you can help!

[aileenfelix]

Hi @jaredorr100 - please check if you have a license assigned to your profile. Go to User Management > Users > look for your profile, and scroll to the right > look for the column labeled "License", it should have something like "Zoom Workplace Business", "Zoom Workplace Business Plus", etc. (Please see sample screenshot below)

If you see "Zoom Meetings Basic" assigned to your profile, then that's the reason why you can't see your recordings. Just assign a meeting license to your profile by following this guide.

Should you need additional assistance, feel free to reach-out to your Account Manager or through our support team via this link.