10DLC compliance for staffing company | Community
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Newcomer
metasense
Newcomer
February 11, 2025

10DLC compliance for staffing company

  • February 11, 2025
  • 2 replies
  • 1 view

We are subscribers for Zoom for past 4 months but we are not getting approval for 10DLC. We are not getting any good customer support and not able to resolve issues with zoom for 10DLC compliance. Any guidance would be helpful

2 replies

hoodee23
Employee
hoodee23
Employee
February 11, 2025

Hi metasense,

Welcome to Zoom Community page! Referencing below our guides to setting up your SMS Campaigns.

SMS/MMS 10DLC Compliance
10DLC Campaign Creation Checklist
10DLC Best Practices

Also, we do have a dedicated support team for 10DLC who can answer your questions as you go through setting up your campaign. 

Phone Support
  1. Call 888-799-9666 ext 2.
  2. Enter your personal meeting ID and host key found in your personal profile on the web portal.
  3. Press 1 for 10 DLC Issues and Concerns.
Online Support
Alternatively, you may open a ticket through the web portal by following these steps:
  1. Navigate to the support ticket page.
  2. Use the following template to fill out the fields:
  3. Request Type: Technical Support
  4. Your email address: [your Zoom admin email address]
  5. Subject: Issue with SMS/MMS after 10DLC cutover
  6. Description: [please describe your issue, including the impacted phone numbers, the date the issue started, and the troubleshooting steps taken so far]
  7. Product: Zoom Phone or Contact Center
  8. Attachments: [if you have any screenshots of error messages, etc., please include them]

    Hope this helps!
M
Newcomer
metasenseAuthor
Newcomer
February 11, 2025

Dear Dee_S:

Thank you for teh reply but we arenot gettign any help from the support number and now we are very much frustrated. Do you know any "Human" , "Real Human" coudl help ?  

M
Newcomer
metasenseAuthor
Newcomer
February 11, 2025

I'm sorry to hear that, metasense. Actually our dedicated 10DLC line is answered live by our 10DLC team, I hope you can give that a try. Otherwise, please reach out to your dedicated Account Executive on the account and/or to your Customer Success Manager so they can help you much further and answer your specific concerns. 


Dear Dee_S

Unfortunately our Dedicated Accoutn Executive is unreachable. Could you provide alternate person or "Real Human" who could help ?

Thank you 

Z
Newcomer
zafarkhan987
Newcomer
February 16, 2025

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