zoom continues to say my payment is past due

Community

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

I pay $17 per month for the basic level of with absolutely zero service. Zoom continues to tell me that my account has an outstanding balance and if I do not pay, I'll lose access to all paid features and cloud recordings. They have cut off my account in the middle of calls. But of course, there is no way to contact them. What do I do?

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I should add that American Express processed my most recent payment on February 22, 2024.

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