'your account is inactive ,please contact with admin

[rohan572x]

  I am tring to call my relative my zoom account showing me (your acount inactive contact with admin) I'm owner this account I have checked admin page there is everything active .  please can anyone guide me properly? how do resolve this issue? 

[bdelossantos · Accepted solution]

Hello @rohan572x ,

If this is done via mobile, it's possible that you're still logged in to a different account. I you sign-out first, and log back in to the correct active account. I hope this helps.

[rohan572x]

@bdelossantos  I just tried to it but there is same issue.please can you tell me how we can solve this problem.
Thank you!

[bdelossantos]

Hi @rohan572x ,

If all else fails, I suggest having the owner/admin report this to our support via ticket for further investigation.