valider le paiement après une proposition de remise

[sab_lumi]

Bonjour, 

Je souhaite réactiver mon compte car j’ai reçu une remise de 15% sur la facture annuelle. Lorsque je valide le paiement, ça ne fonctionne pas. J’ai créé un ticket comme cela m’a été proposé mais je n’ai aucun retour. J’ai besoin d’utiliser Zoom. C’est urgent. Avez-vous des conseils. Merci

[S_K · Accepted solution]

Hello @sab_lumi,

Thanks for reaching out in Zoom Community. I'm sorry to hear that you haven't received a response to your ticket. Did you know that you can escalate your case? See escalating your support cases for details. 

Update

I was able to locate your account and Billing cases and confirmed that your issue was resolved on 2/12/2025. The credit applied to your account to represent the 15% discount was refunded to you.

Thank you for choosing Zoom!

~S