cancel
Showing results for 
Search instead for 
Did you mean: 

updating credit card info

Mac1
Listener

Hi - been trying to update my credit card info on the Zoom site.  We are located in Canada and Zoom's system will not accept the change.  Keeps indicating a province needs to be identified but drop down menu is only US states.  Have been through all the help screens and even tried to set up second back up credit card with no success.  Tried to work through their chat support. Spent a hour on hold on the phone.  Any suggestions?

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Mac1.

 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

 

Going directly to Billing this route is your best option.


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

View solution in original post

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Mac1.

 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

 

Going directly to Billing this route is your best option.


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !