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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

unable to download an update

lindschroeder
Newcomer
Newcomer

‎2023-07-13 11:03 AM - last edited on ‎2024-01-17 11:14 AM by Community Moderator | Employee

I am unable to down an updated software version onto a Galaxy 727 phone.  I am getting a message saying that they are "Staging an app" and asking if I want to install, which I say "yes".  Then I get nothing.  

 

I have tried to go through online support, and get hung up in the "Chat bot" function, and cannot get a live person to help me.  

 

Does anyone know how to get a live technical person at Zoom on the phone????  

 

TIA for any help you can give me. 

 

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AaronO
Contributor I
Contributor I

‎2023-07-13 01:14 PM

Hi lindschroeder,

Do you know what Android version you have on your phone? The most recent Zoom version may not be supported by all Android versions. I believe you need to have Android 6.0X or later.

I was able to get a live agent on the chat by continually click "no" when asked if my question was solved and then it asked me if I wanted to chat with a live agent.

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