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unable to download an update

lindschroeder
Newcomer
Newcomer

‎2023-07-13 11:03 AM - last edited on ‎2024-01-17 11:14 AM by Community Moderator | Employee

I am unable to down an updated software version onto a Galaxy 727 phone.  I am getting a message saying that they are "Staging an app" and asking if I want to install, which I say "yes".  Then I get nothing.  

 

I have tried to go through online support, and get hung up in the "Chat bot" function, and cannot get a live person to help me.  

 

Does anyone know how to get a live technical person at Zoom on the phone????  

 

TIA for any help you can give me. 

 

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AaronO
Contributor I
Contributor I

‎2023-07-13 01:14 PM

Hi lindschroeder,

Do you know what Android version you have on your phone? The most recent Zoom version may not be supported by all Android versions. I believe you need to have Android 6.0X or later.

I was able to get a live agent on the chat by continually click "no" when asked if my question was solved and then it asked me if I wanted to chat with a live agent.

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