unable to assign lisence because " You have exceeded the limit of license assignment for your accoun

Newcomer

you buy it more license, okay, but, if you only have 3 or so, its still managable, but, this account i have 20, do i have to buy again /?? thats is so SCAM, and, when are they going to release the Locked? on my next billing? because, after they billed me, it seem i m still locke, imagine if you have 20 license locked, after new subscrition??? you buy one more? so now 21? i think it will charge you 20 more license for you to assign old license, and the good news is, you pay 40 license, yeah.... good luck with assigning license,

W

WebmasterLDH

Newcomer

Me pasa lo mismo.
Ni siquiera me deja asignar la licencia al usuario principal de la cuenta.

Newcomer

this is really a SCAM, mw former billing is 20 license, and already exceed limit, because the people in my organization come and go, so this month, just buy 16, and, suddenly all my account is unassign,

contact the CS, not very Helpfull, ok, try buy 1 more, still cannot assign,

try buy 2 more, still cannot assign,

until i have 25 license, then i can assign, now, if i buy an addon i cannot assign? the CS not helping, the enginering is also not helping, the billing cannot refund,

what to? i dont know? still use zoom? i dont know,

i will tell my story in youtube, and hope, others perople dont get scam like i did,

this is sad, realy sad,

25 license, just to assign 16 license in my own email

im buying this service, but i cannot use it?

which law is zoom apply to? US?

Newcomer

Since Support staff are just copy/pasting the same answer to the topic, I'm going to share with you my response so you can also copy/paste it.

Hello,
There is no statement in the Terms of Service regarding "sharing licenses among users" as being a violation. Actually, in the "Assigning Zoom licenses" article, there's no mention about this limitation. Although many support staff are pointing to the "1.2 Prohibition on Sharing" section, there's no clue in there.

If one takes a look to the Terms of Service, what can be read is the following: "1.2 Prohibition on Sharing. You may not share an account, Host rights, or any other user rights". So, as the title of the 1.2 section states "1. ACCOUNT INFORMATION; SHARING", the prohibition is related to account level rights. That'd be sharing your user and password with other individuals so they can use your account - and its account/host/user rights. That's not what I'm doing, is it?

And, just to bring light to the matter, can you point out where in the Terms of Service states that assigning a license is a user right? No, you can't. Because rights are things like: ownership, privacy, consent, termination, withdrawal, etc.

Now, let me give you an example so you can see how the license assignment limitation makes no sense: Imagine I have a company of 5 people. I've got the 5 of them in my user list - after the invitation and all. Then, I have 5 annual licenses assigned to each of the users and no available assignments left. Now, one of the users leaves the company, I delete it from my user list and add another user. Now, I've got 1 available annual license which I can't assign to the new user because I have no assignments left. And the only solution is to purchase another annual license? Then I'll end up with an extra annual license that I don't need.

Another hilarious example is that even the owner of the paid account can't assign an available license to himself if the license assignment count has been exceeded. It is clear that this new "assignment count" has been rushed to the public without explanation, warning or notification.

Hope you can scalate this topic, since it's raising concerns about Zoom violating user rights in the community.

Newcomer

Well the fact is, using zoom is not to make your life easy, in my case i have exeded my billing bussines for more than 60%, when i assign license i have to but more,

And this rules "assignment count" Dont have a reset time,

I already try for new billing monthly and the count is not reset, soo

And this is also not the most important,

If you BUY ADD ON 1000 pax, Webinar, you can say Goodbye to YOUR Money,

Because they dont have a SOLUTION! !!!

Addon is also COUNT Assign

Is that make sense?

A

Ayllucomunidad

Newcomer

Zoom is doing everything wrong. First, the article Zoom is referring to is about sharing an account, not sharing a license between users. So the interpretation of the rule is up to Zoom, and as users, we cannot complain. Second, many of us have one license to use for our work team, and Zoom made a unilateral decision. Third, if they apply their own rule, it's a misinterpretation, as they have the feature to change the assigned license to others.

The consequences are as follows:

Owners of Pro licenses are hijacked until we pay for another account.

We were victims of an authoritarian regime of a company who acts as the judge and the party.

We have no right to complain.

We didn't receive warnings or any indication of the decision.

We paid for something, but it was illegally denied.

As for how to solve this, I have no ideas at the moment

Newcomer

I already made a similar comment:

Since Support staff are just copy/pasting the same answer to the topic, I'm going to share with you my response so you can also copy/paste it.

Hello,
There is no statement in the Terms of Service regarding "sharing licenses among users" as being a violation. Actually, in the "Assigning Zoom licenses" article, there's no mention about this limitation. Although many support staff are pointing to the "1.2 Prohibition on Sharing" section, there's no clue in there.

If one takes a look to the Terms of Service, what can be read is the following: "1.2 Prohibition on Sharing. You may not share an account, Host rights, or any other user rights". So, as the title of the 1.2 section states "1. ACCOUNT INFORMATION; SHARING", the prohibition is related to account level rights. That'd be sharing your user and password with other individuals so they can use your account - and its account/host/user rights. That's not what I'm doing, is it?

And, just to bring light to the matter, can you point out where in the Terms of Service states that assigning a license is a user right? No, you can't. Because rights are things like: ownership, privacy, consent, termination, withdrawal, etc.

Now, let me give you an example so you can see how the license assignment limitation makes no sense: Imagine I have a company of 5 people. I've got the 5 of them in my user list - after the invitation and all. Then, I have 5 annual licenses assigned to each of the users and no available assignments left. Now, one of the users leaves the company, I delete it from my user list and add another user. Now, I've got 1 available annual license which I can't assign to the new user because I have no assignments left. And the only solution is to purchase another annual license? Then I'll end up with an extra annual license that I don't need.

Another hilarious example is that even the owner of the paid account can't assign an available license to himself if the license assignment count has been exceeded. It is clear that this new "assignment count" has been rushed to the public without explanation, warning or notification.

Hope you can scalate this topic, since it's raising concerns about Zoom violating user rights in the community.

Newcomer

that doesnt work,

my old billing i have to purchaces 20 license, and now my new billing i have to purchase 25 license, evn i already cancel the subcription, the limit STUCK, so if you already limit by 4, even if you only use 3, the next billing they will charge you for assigning license again with 1 or 2 more you have to buy,

this is after i pay them, cannot assign

as you guys see, i pay that today,

and cannot assign,and i have to buy until 25 , to make my license assign,

so , are you guys going to support zoom about this terms?

1. they dont have a RESET after your new purchase,( if before you already get assign limit, the the nex month you have to buy TWICE your account for you to assign ) its FACT, today it happen

2. NO CS, is Helping YOU, they cannot help you assign your license, also a FACT

3. AFTER BEING "ESCALATED" still no NEWS??

4. REFUND????? Is there ANYONE Success with REFUND?

Newcomer

Well, at least the support staff has given you a satisfactory answer. Now just wait. I know it's frustrating, but we'll have to wait and find free alternatives until the problem is solved.

Newcomer

i dont think thats a satisfactory answer, that is my conclusion, because they cant do anything to help me assign my new license,

i meant, its fine, if they want to strick, want to limit, if thats how they want to do bussines,

but, if i got new billing, and pay for 16, and i am still cannot assign to my account how they justified that? thats not right is it?

if you buy 6 pair a shoe, and you want to use 1 shoe, you have to buy 4more shoe? its that logical?

if they dont want us to assign, why not make like microsoft for assigning , thats more reasuring, instead of this,

Z

zarian

Newcomer

My company is running into the exact same issue

1. We have seats available, we cannot assign

2. When we remove seats, we cannot even re-assign

Why does it say maximum seats reached when i have some available?

mcaggiani64

Newcomer

Me pasó lo mismo cuando desasigné mis licencias. Debí comprar dos licencias nuevas y pude asignar. Ayer me volvió a pasar y por lo que veo de todas estas experiencias es:

1. Tengo que volver a comprar una licencia para habilitar la reasignación al menos una vez.

2. Voy a ir procesando mi desvinculación con zoom pasando gradualmente a otra plataforma, pues un proveedor que cambiar las reglas de este modo ya deja de ser confiable.