two accounts, need to cancel one | Community
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Newcomer
TurnerTom
Newcomer
January 29, 2023
Solved

two accounts, need to cancel one

  • January 29, 2023
  • 2 replies
  • 0 views

Hi,

I have two accounts. One is Zoom Pro, the other is Zoom Basic.  How to I cancel the Zoom Basic?

Best answer by Mandel

Hi @annammawilliams ,

 

Welcome to the Zoom Community!

 

If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. Our specialists can help locate and cancel the second account.

 

Thank you,
Zoom Community Team 

2 replies

A
Newcomer
annammawilliams
Newcomer
July 7, 2025

Pls cancel one account. I have two accounts

M
Community Champion | Employee
MandelAnswer
Community Champion | Employee
July 8, 2025

Hi @annammawilliams ,

 

Welcome to the Zoom Community!

 

If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. Our specialists can help locate and cancel the second account.

 

Thank you,
Zoom Community Team 

MGSR
Community Manager
MGSR
Community Manager
July 18, 2025

Hello @TurnerTom and @annammawilliams,

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact billing.

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