cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

troubel logging in

biababa
Newcomer
Newcomer

‎2023-05-16 01:58 PM

I have problem signing in. System says there was security issue it will send me a code. after sending a code i copy it and put it on the zoom request and it wont give me option to verify

i tried it many times.

i dont know how to post my question here !!!

0 Likes
1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-23 12:44 PM

Hey @biababa welcome to the community! First, if enabled, I would disable the OTP so you can just enter your password to log in.
 
To check:

  1. Sign in to the Zoom web portal as an account owner or admin.
  2. In the navigation menu, click Advanced then Security https://zoom.us/account/setting/security.
  3. In the Security section, click the One-Time Passcode Authentication toggle to disable it (if enabled).
  4. If a verification dialog appears, click Disable to verify the change.

 
You may see this link for more details:Disabling one-time passcode (OTP) verification
 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes