the pro account returns to basic before the subscription period expires.

[asesor_pdc]

Hi. How do I contact zoom.us customer service? I have a problem with the pro account returning to basic before the subscription period expires. I'm having trouble filing a complaint about a problem with my Zoom account.

[Ray_Harwood]

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032