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suspend large meeting subscription

medevents
Newcomer
Newcomer

is it possible to suspend the monthly subrsciption to big meeting ( 500 attendants). I have susbscribed to this each month but this month I have no need for for. the next renewal  and paiment will be on april 12. can I suspend it ? 

1 ACCEPTED SOLUTION

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @medevents ,

 

Yes, you can cancel this monthly plan before your next renewal date and resubscribe when the add-on is needed again.

How to cancel an add-on

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Plans and Billing then Plan Management.
    All of your plans will be listed indicating their renewal dates.
  3. To the right of the add-on plan you want to cancel, click Manage.
    The Manage Plan window will appear, where you can choose to edit or cancel the plan.
  4. In the Manage Plan window, click Cancel Plan.
    A confirmation window will appear, informing you about the details of canceling your plan, including when the cancellation will take effect.
  5. To confirm, click Confirm Your Cancellation.
    You will receive an email confirming the change.

Support articlehttps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687

If this helped, please remember to click on the "Accept as Solution" button below.

 

View solution in original post

1 REPLY 1

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @medevents ,

 

Yes, you can cancel this monthly plan before your next renewal date and resubscribe when the add-on is needed again.

How to cancel an add-on

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Plans and Billing then Plan Management.
    All of your plans will be listed indicating their renewal dates.
  3. To the right of the add-on plan you want to cancel, click Manage.
    The Manage Plan window will appear, where you can choose to edit or cancel the plan.
  4. In the Manage Plan window, click Cancel Plan.
    A confirmation window will appear, informing you about the details of canceling your plan, including when the cancellation will take effect.
  5. To confirm, click Confirm Your Cancellation.
    You will receive an email confirming the change.

Support articlehttps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687

If this helped, please remember to click on the "Accept as Solution" button below.