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regarding the invoice

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Lukebarnabas
Newcomer
Newcomer

‎2023-08-23 03:03 AM

dear sir / mam I cleared my past due .. I have no pending.. but my plan is not upgraded to pro level..it still in basic... I paid 15576 for annual period.. but my account is not upgraded..please help me

 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-08-31 08:55 AM

Hi @Lukebarnabas 

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-08-31 08:55 AM

Hi @Lukebarnabas 

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.

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