regarding the invoice

[Lukebarnabas]

dear sir / mam I cleared my past due .. I have no pending.. but my plan is not upgraded to pro level..it still in basic... I paid 15576 for annual period.. but my account is not upgraded..please help me

[S_K · Accepted solution]

Hi @Lukebarnabas 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

If you need further assistance, please reach out to Billing by chat.