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regarding the invoice

Lukebarnabas
Listener

dear sir / mam I cleared my past due .. I have no pending.. but my plan is not upgraded to pro level..it still in basic... I paid 15576 for annual period.. but my account is not upgraded..please help me

 

1 ACCEPTED SOLUTION

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Lukebarnabas 

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.

View solution in original post

1 REPLY 1

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Lukebarnabas 

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.