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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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problème d'abonnement

MARIA252
Newcomer
Newcomer

‎2025-09-15 06:12 AM

Bonjour,

 j'ai annulé un forfait que j'aimerais réactiver :  Zoom Workplace Pro annulé le sept. 05, 2025 , car il etait valable jusqu'en 01/26 . comment faire ? 

et annuler l'avoir qui subsiste sur mon compte .  merci 

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Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-10-02 03:26 AM

Hi @MARIA252 ,

 

Welcome to the Zoom Community!

 

Please note that once a subscription has been cancelled and a credit has been generated, it is unfortunately not possible to reactivate that same subscription. You can however purchase a new subscription via our web interface, as you have already done.

 

Let me know if you have any further payment related questions.

 

Cheers,

Zoom Community Team

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