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pro licence stop before expaire date

sanraravel
Listener
  1. my pro licence cancel before expaire date i paid for 1year licence but i use only 5moth so i lost 7 month subscript
  2. uantity: 1
    UnitPrice: GBP7.40
    Mar 17, 2023 -Apr 16, 2023 GBP7.40 GBP1.48 GBP8.88
    ChargeName:Zoom OnePro
    Annual
    Quantity: 1
    UnitPrice: GBP119.90
    Mar 17, 2023 -Mar 16, 2024 GBP119.90 GBP23.98 GBP143.88
    Subtotal GBP127.30
    Total (Including Taxes, Fees &Surcharges) GBP152.76
1 REPLY 1

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @sanraravel 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.