cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

plan update

Miguel07
Newcomer
Newcomer
I would like to upgrade my webinar plan from 1000 people to 500 people.
If I cancel and add the other plan, won't my events be affected?
Thanks.

 

3 REPLIES 3

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @Miguel07, are you wanting to downgrade from 1000 participants to the 500 participant webinar plan? You can look into How to cancel an Add-On (paid) subscription.

 

The only changes that will be made would be the participant capacity if you were to host a webinar the 1000 participants wouldn't be able to join after downgrading to 500 participants.

 

Here's more info on Zoom subscriptions

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

Thank you very much for your answer, last question, will the seminars that I have already created not be affected by the license change after the cancellation date?

RN
Community Moderator | Employee
Community Moderator | Employee

@Miguel07 as long as you still have a webinar license assigned to the account this shouldn't affect any previous webinars as you're just changing the # of participants that can participate within your plan. 😀

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!