plan update
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2023-01-09 07:44 AM - last edited on 2023-03-24 02:00 PM by Bri
hi, I need help. I made the payment of my pro plan and the basic plan is registered in my user.
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Upgrade Account
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2023-01-09 08:45 AM
hi rogerrivas,
assign a zoom license to your user.
zoom web portal -> admin -> users
for user to be upgraded, click 'edit' and change from type basic to type licensed.
save
thanks, eliot
go to users. select edit for the user to be licensed. selected 'licensed' and save.
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2023-01-09 09:28 AM
Hi Eliot, thanks for responding.
I did what you suggested without success, the paid license option is disabled.
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2023-01-09 09:59 AM
hi rogerrivas,
is the license already assigned to another user?
thanks, eliot
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2023-01-09 10:07 AM
Hello Eliot, the license is assigned to my email ***********. I am the only owner.
Today I paid for the renewal of the plan
however I continue with a basic planthanks for your help