payment debited but account not updated what to do? | Community
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Newcomer
June 17, 2024
Question

payment debited but account not updated what to do?

  • June 17, 2024
  • 1 reply
  • 1 view

Hi i made a payment to renew zoom my bank account was debited from my account but my room app is not showing it still is using the free version. please help.

1 reply

S_K
Community Champion | Employee
Community Champion | Employee
June 21, 2024

Hi @arjunlyngdoh 

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.