pay the payment 2 time but not active the account | Community
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Newcomer
May 13, 2023
Question

pay the payment 2 time but not active the account

  • May 13, 2023
  • 1 reply
  • 0 views

 

hello sir

 

          my user id is - 

***********

 

I was paid the amount two time from my debit card . date 12-05-2023 and 13-05-2023 . but my zoom account not update. my zoom id show now basic plan.

please solve the issue

 

thanks

    1 reply

    Community Manager
    May 17, 2023

    Hey @arun5 welcome to the community! I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here