password | Community

Newcomer

Question

password

Forum|Forum|2 years ago
June 15, 2023
2 replies
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Hello! I have a problem with use of my PRO account I'm paying since December, But I used it only once, Because my usual Basic account is also registerd to the same facebook. Can I acess it just with my email and a new password without facebook? Because Facebook is redirecting me always to the Basic account. But Im paying every month. Such a dissapointment... Hoping for your help!

Payment Methods

Newcomer

hey @ramans, you can do any of these.

1. Delete your PRO account and upgrade your usual Basic account to PRO.

2. Just use your email and password you used to register your PRO account with.

ramansAuthor

Newcomer

The problem - I can not acess my PRO account the pro-billing-mail is redirecting me to Facebook connected to the Basic account

Newcomer

@ramans it would be better if you ask a zoom moderator like @Bri or a community champion like @Frank_TB

Community Manager

Hi @ramans , are you needing the steps to add another login method? If so, they can be found here: https://support.zoom.us/hc/en-us/articles/202480323-Linking-your-Zoom-account-to-another-sign-in-method