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L
Newcomer
leeleemac
Newcomer
February 21, 2023
Question

no option to upgrade version

  • February 21, 2023
  • 2 replies
  • 5 views

when i click on my photo the drop down only shows my name and logout. any ideas? i'd like to upgrade and of course, have all those options. 

 

    2 replies

    Bri
    Community Manager
    Bri
    Community Manager
    February 23, 2023

    Hi @leeleemac ! If you log into your Zoom web portal, do the following: 

    1. In the navigation panel, click Account Management, then Billing.
    2. In the Current Plan tab, click Upgrade Account.

     

    https://support.zoom.us/hc/en-us/articles/207597883-Upgrading-your-account-and-add-ons

    B
    Newcomer
    BarbStuhlemmer
    Newcomer
    March 15, 2023

    Bri - are you telling me I cannot update my software with newer versions unless I take a bigger plan? What happens when the software becomes so outdated and unsupported? I have had a paid account for many years and wonder how I can be a paying client without supported software?

    B
    Newcomer
    BarbStuhlemmer
    Newcomer
    March 15, 2023

    @BarbStuhlemmer what happens when you go to https://zoom.us/download ? 

     

    Are you able to download it from here? 


    Yes it did. That was so easy to do, but completely impossible to find.

    Thank you so much @Bri .

      C
      Newcomer
      ccorson
      Newcomer
      April 4, 2023

      I cannot find my update button in my Pro account.  Are the updates automatic?  

       

       

       

       

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