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no option to upgrade version

leeleemac
Newcomer
Newcomer

when i click on my photo the drop down only shows my name and logout. any ideas? i'd like to upgrade and of course, have all those options. 

 

10 REPLIES 10

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @leeleemac ! If you log into your Zoom web portal, do the following: 

  1. In the navigation panel, click Account Management, then Billing.
  2. In the Current Plan tab, click Upgrade Account.

 

https://support.zoom.us/hc/en-us/articles/207597883-Upgrading-your-account-and-add-ons


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Bri - are you telling me I cannot update my software with newer versions unless I take a bigger plan? What happens when the software becomes so outdated and unsupported? I have had a paid account for many years and wonder how I can be a paying client without supported software?

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @BarbStuhlemmer , your question appears to be different than the original poster. Regardless of plan type (free or paid), you should be able to update your software whenever a newer version becomes available 🙂


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

This does sound like it is different. I cannot update my app to a newer version. I guess after trying all the other FAQs and not finding a solution, I mistakenly assumed this was update, not upgrade. Sorry about that. If you have a link to "how to update" my app on Windows, that would be helpful. Thanks @Bri 

Bri
Community Moderator | Employee
Community Moderator | Employee

No problem at all! This article might be what you're looking for: https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version

 

Let me know if this is helpful! 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Thanks for looking for this @Bri . This was the article I found earlier that did not help me. The "Check Updates" does not exist in my app version (as described in this article). I installed it as the admin and not with MSI installer, so I am unsure why it is not available and what to do about it next. If you come across anything, please let me know. I will keep looking.

Thanks,

 

Bri
Community Moderator | Employee
Community Moderator | Employee

@BarbStuhlemmer what happens when you go to https://zoom.us/download ? 

 

Are you able to download it from here? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Yes it did. That was so easy to do, but completely impossible to find.

Thank you so much @Bri .

Bri
Community Moderator | Employee
Community Moderator | Employee

You're very welcome! Glad I could help 😎


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

ccorson
Newcomer
Newcomer

I cannot find my update button in my Pro account.  Are the updates automatic?