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mistakenly canceled my yearly subscription

sysadmin
Listener

Please we mistakenly canceled our yearly subscription. how do we reactivate it back

3 REPLIES 3

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @sysadmin - You can resubscribe at any time by selecting Upgrade Account. The Zoom Support article below offer guidance if needed.

 

Upgrade your Basic (Free) Zoom account to a Pro or Business plan 

 

sysadmin
Listener

Please why do I need to pay again after the initial payment?  Why cant I move back to my Original plan?

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @sysadmin - Are you certain that you no longer have access to paid features? When you cancel a subscription online, the cancellation is effective at the end of the subscription period that you paid for. You've essentially disabled auto-renewal by cancelling. 

If you no longer have access to your paid features, I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to investigate further.