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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

login with a stopped account

Abbie2
Newcomer
Newcomer

‎2023-09-01 09:11 PM - last edited on ‎2023-09-08 11:07 AM by Community Moderator | Employee

Hi, I've got an account that I didn't login for a long time. And also the email is stopped by  administrator ( the account is my primary school email ) . I want to login but I need the code. Is there a way  to get back my account? Thank you.

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-09-08 12:02 PM

Hey @Abbie2 sorry you're having issues with your Zoom account! If you do not have access to your email that is associated with your Zoom account, you will need to create a ticket with the Request type: Account Management --> About: Unable to access email.

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