locked out for 30 minutes

[prayjoliet]

another team member locked us out for 30 minutes.

We have a meeting in 11 minutes.  I am the admin.

How do I "UN-lock" our account.

TIA!!!!

[RN]

Hi @prayjoliet welcome to the community! Apologies on the delay in responding to your discussion; as its been a bit, are you still facing issues with your "lock out of 30 minutes"? 

When multiple sign-in to your Zoom account has failed because of incorrect credentials, your Zoom account will be blocked or locked out. When you sign in, you will receive a message that says Your account <your email address> is blocked for 30 minutes due to reaching the maximum 5 failed login attempts.
You can wait for 30 minutes before attempting to sign in again or contact Zoom Support to unblock your account immediately.

• If you are not sure what your password is, you can reset your password.
• If you think your account has been hacked or someone has made changes to your account without your permission, you can submit a request to Zoom’s Trust & Safety team to report your compromised account.
• If you can't access your account for a different reason, learn how to troubleshoot sign-in issues or contact Zoom Support.