license issue | Community

Newcomer

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license issue

Forum|Forum|2 years ago
May 17, 2023
7 replies
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Hello,

Two licenses bought, one user with license, can't assign second license to anyone.

Does anyone else have this problem today?

Regards

Admin

Best answer by rn-zm

@bayer would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here.

bayerAuthor

Newcomer

and the best thing is, that i can't even contact zoom support, because only licensed user can do this...

rn-zmAnswer

Community Manager

@bayer would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here.

bayerAuthor

Newcomer

thank you

Newcomer

We are having the same problem. Do you think it is a glitch with the system.

Newcomer

same problem here.

Newcomer

yeah me too

Newcomer

Hi, has anyone resolved this issue yet? Please share.

Newcomer

Yes, after 30 days my licenses were reinstated - Zoom ticketing support was beyond useless and wouldn't even tell me that much, I found it in one of the threads in this community forum

Newcomer

What did you do to reinstate?

Newcomer

Zoom Support has restored my license to my owner account. BUt I am not sure whether I can assign license to another user like before. Has anyone tried?

Newcomer

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Newcomer

I am with the same problem, I have two licenses, one license is addressed correctly to the user and the other one I cannot not address to the second user. I simply cannot use it. I don´t know what to do to solve it

Newcomer

The only solution is to wait an entire month from when you tried to assign the license. Zoom is incredibly inflexible for this issue they created.