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how to change sign in email

isa86
Listener

I  get signed  in automatically but with old email  and password. How do I change it? 

5 REPLIES 5

Bri
Zoom Moderator
Zoom Moderator

Hi @isa86 ! To change your sign-in email:

  1. Sign in to the Zoom web portal. 
  2. In the navigation menu, click Profile.
  3. Under Sign In, click Edit next to Sign-In Email.

https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

MrsXX
Listener

Hello.  I follow your steps above however the system wants to send a code to the email address I no longer have access to.  My instructions are to contact support.  My plan does not allow technical support.  ???  Are there other options to address this very simple change.  I prefer not to create a new account for myself.

 

TracyW808
Listener

I have the same problem.  Need to change the sign in email from one that I no longer have access to and my Pro plan does not allow telephone technical support. 

 

isa86
Listener

Hello sorry for not responding earlier  The person having the issue   has it resolved  Thank you  . 

Trail_Calle
Listener

I have the same problem, really need help!
I cannot access my previous email, try to change to my current but still need to check my previous to confirm the change... what should I do?