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jansburg
Newcomer
November 14, 2022
Question

how to change email address when it won't take the new email address

  • November 14, 2022
  • 1 reply
  • 0 views

I need to change my log in email address. I have 3 email addresses now, the one I am using for Zoom is being discontinued. But both of my other email addresses come up as already in use, and the form will not allow me to change to one of them. So please, how do i set up the correct new email address without having to set up yet another email account somewhere just to get a "new" address?

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
November 14, 2022

Hi, @jansburg,

There are a few ways to accomplish this yourself, but to ensure that you don’t lose access to prior meetings, recordings, and other data, I’d recommend creating a Support Ticket with Zoom Staff.  Include the email address currently in use, and the one you want now made into the owner or admin; include the fact that you already have access to the other address, and there is already an account in place. 

Support Ticket: https://support.zoom.us/hc/en-us/requests/new 

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