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2022-03-17 08:07 AM - last edited on 2023-04-13 08:26 AM by Bri
Yesterday we paid an invoice but our account has not been restored. We cant access the billing department because zoom requires numeric US zip codes non Alpha-numeric British codes. Zooms automated help bot is incapable of providing a response. Any humans out there?
2022-03-17 09:21 AM
@SocHealth Sorry for the troubles. This needs a support ticket for our billing and accounts team to check. Let me get back to you.
2022-03-17 09:56 AM - edited 2022-03-17 09:57 AM
@SocHealth Here is the ticket number #13844547. Someone from our Billing team will reach out to assist you further. It appears also that the email for SocHealth is a shared inbox. Hope you have access to the inbox. If you will not get updates on this ticket, please contact support via phone here.
If this answers your questions/issues, please mark this as "Accept as Solution" or you may provide more feedback for us to understand more your issue.