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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Hi everyone, I am struggling to contact the human virtual assistant as I want to cancel my subscription. Any info how to contact them. thanks

1 ACCEPTED SOLUTION

Hi @xxbb ,

Canceling a Zoom Pro Subscription

Sign in to your Zoom account and web portal.
Then, go to “Account Management”.
Select “Billing”.
Pick “Current Plans”.
Look for the “Cancel Subscription” option. It will help stop auto-renewals.
Click on “Cancel Subscription” and confirm the Zoom cancellation.
If you need more assistance, please contact our billing department by opening a case using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.

View solution in original post

2 REPLIES 2

Hi @xxbb ,

Canceling a Zoom Pro Subscription

Sign in to your Zoom account and web portal.
Then, go to “Account Management”.
Select “Billing”.
Pick “Current Plans”.
Look for the “Cancel Subscription” option. It will help stop auto-renewals.
Click on “Cancel Subscription” and confirm the Zoom cancellation.
If you need more assistance, please contact our billing department by opening a case using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.

Hi @xxbb, provided a useful answer, and I've marked it as the accepted solution. Feel free to ask if you have more questions!

Carla (she/her/hers)
Zoom Community Team
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