customer service

[xxbb]

Hi everyone, I am struggling to contact the human virtual assistant as I want to cancel my subscription. Any info how to contact them. thanks

[Mr_Zoomtastic · Accepted solution]

Hi @xxbb , 

Canceling a Zoom Pro Subscription

1. Sign in to your Zoom account and web portal.
2. Then, go to “Account Management”.
3. Select “Billing”.
4. Pick “Current Plans”.
5. Look for the “Cancel Subscription” option. It will help stop auto-renewals.
6. Click on “Cancel Subscription” and confirm the Zoom cancellation.

   If you need more assistance, please contact our billing department by opening a case using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

   Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.
   
   If this helped, please remember to click on the "Accept as Solution" button below.

[CarlaA]

Hi @xxbb, provided a useful answer, and I've marked it as the accepted solution. Feel free to ask if you have more questions!