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I received this message and it pops up each time I log in. Naturally I have gone into my recordings lists and deleted most of my recordings. Plus I have cloud recordings set to auto delete after 30 days. However, I am still getting the message. It seems even deleting the recordings is not solving the problem even though that is the solution that came with the message. Full message below:
"Because your account has used up all available cloud recording storage, cloud recording will be disabled on Jan 18, 2023.
I emailed support, they said I was using 144% of our cloud storage (which we had been but I’d deleted all but one video over a week ago when we got the email but we kept getting messages and that’s still the amount in use that support sees). So I replied explaining this and sent screenshots of the meeting recordings showing only 1 video there at <300mb and they replied that the engineering team is looking into the incorrectly sent message to some accounts and will do a manual sync to adjust
I got the same message. I keep deleting recordings and I still get that message and it still shows I have used all of my storage. Normally, once I delete recordings, it shows the space available.
I am having the same problem. Deleted many recordings, emptied Trash, still the same message and I can't make Cloud recordings. Disturbing that so many users are having the same problem for over a week and are getting no help or insight from Zoom.
As an update- support had told me last week that engineering will look into this and do a manual sync. My ticket was closed. But today our cloud recording was disabled anyway!! If you raise a ticket on this don’t close it until they do the manual sync and on their end can see what we see- low/zero recordings in storage. I’m waiting for a response now to my ticket