cancel automatic renewal not authorized

[CelsoTchao]

Since last year I have been trying to complain about the automatic renewal (I did not authorize) in October/2023, because we no longer use the subscription, since April/2023, which we acquired in October/2022 - valid only for 12 months and which would end in October/2023 . They debited my card again, despite several protests that I sent to the billing email. It is absurd and unfair to make me pay for a service that I did not authorize to renew, and which has become completely useless since April/2023!

[novalle]

I had the same problem just today. it was not a subscription for every year. was just for one year.
I need a re-found a the termination of this subscription.

[Mandel · Accepted solution]

Hi @novalle ,

Upon review, I see that your subscription has already been cancelled by our support team. You also received a refund earlier today.

I hope this was helpful. Let me know if there are further questions.

Cheers,
Zoom Community Team

[MGSR]

Hello @novalle! I wanted to let you know that I’ve taken the liberty to mark @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.