and it happens again, ZOOM cut my subscription life span even before my last payment

Dear community,

I paid to zoom one at 29 July for one month, I canceled it because I only need it until 29 August,

by today 18 Aug 23, ZOOM already put my account into basic ..

suppose my subscription is until 29 august 23 right?

I don't know how to report this error...

is this because of a different subscription with Zoom whiteboard?

and I cannot email ZOOM support either..

regards,

Best answer by S_K

Hi @ANCOLL

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

S_KAnswer

Community Champion | Employee

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

Newcomer

thank you..

this I didn't found when I try to contact ZOOM

Sign up