account

[sloandoepke]

i have had a paid premium account for a while but now want to go back to the basic free account, can't make that happen. my paid membership is through the 9th of june and i can't even set up a meeting for this week!

[Bri]

Hi @sloandoepke , what is happening when you try to set up a meeting? Are you receiving an error message? 

[mrHans]

The same goes for me. Paid the Pro One bur in my accont it says basic. I had a webinar today, which was limited to 40 minuter, when I had planner for 90 minutes... /Hans

[Bri]

Hi @mrHans , did you assign your license after your purchase? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses