account payment information

[zonamixtatp]

I want to know why my account appears as basic, but the payment for the plan of 149 dollars has already been made and I don't have the service.

Please someone help me with this urgently, I don't know what's going on. I need a help

[Bri · Accepted solution]

Hi @zonamixtatp , have you assigned your license(s)? If not, the instructions can be found here: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses