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blabla_
Listener

I canceled zoom yesterday, why does my balance still get deducted even though I canceled my subscription?

2 REPLIES 2

RN
Zoom Moderator
Zoom Moderator

Hi @blabla_ did you cancel after the invoice date? Thinking that would be the cause, as long as you cancel before the next invoice date, you wouldn't be invoiced on that next issued invoice date.

 

For example, viewing your account and subscription details:
NEXT INVOICE DATE: Your next invoice date according to your subscription period.
NEXT INVOICE AMOUNT: The amount you will need to pay on the date of your next invoice.

 

For further support, I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here


 

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Zoom Community Moderator
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S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @blabla_ 

 

Please also refer to Zoom Support article Canceling your subscription