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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom wont process my card for payment

djperri
Newcomer
Newcomer

‎2025-01-13 12:11 PM

I am posting here bc I do not want to talk to a bot and I cannot find a phone number to call or an email for Zoom support.  Zoom is declining my card for payment.  Checked with my bank - the card is fine and open for business.  I would like a person (not a bot) from Zoom to contact me and work through this

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2 REPLIES 2

AnderV
Zoom Employee
Zoom Employee

‎2025-01-23 10:46 AM

Hi @djperri ,

I suggest you contact the Billing Team so they can assist you further. Although you will be engaged via email/ticket, it will most definitely be a person on the other side and not a bot.

Happy Zooming!

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Ahmad_Alnajjar
Newcomer
Newcomer

‎2025-01-28 12:50 AM

There is an option to speak to a human after some steps in chat. They are helpful.

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