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Zoom won't let me change email address

Interplat
Newcomer
Newcomer

I am trying to change my Zoom login email address. When I enter the new address, Zoom says that address has already been used and won't let me change. What do I do to get around this?

1 REPLY 1

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Interplat !

 

Try signing in with the email address that's reportedly in use and reset your password for it. If this doesn't help, 

you can submit a request to Zoom Support. When submitting a request, enter the following information:

  • Please select your request type: Ensure that Billing & Account Management is selected
  • Your email address: Enter your new email address that you can be contacted at
  • Subject
  • Description
  • Request Type: Select Account Management
  • About: Select Unable to access email
  • Complete any optional fields that will assist with your request