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Zoom says I have a Basic plan but I payed for a Licenses

Nhiguer16
Newcomer
Newcomer

‎2023-08-30 06:40 PM

I am so confused. I pay for a Zoom Plan. I need to add two more lincences for one month, so I pay for the one month upgrade. They told me that they will charge me if I didnt cancel the upgrade beofre the month finished. I did it. And now they are telling me that I have a basic plan. I payed for the whole year on April, but I just wanted to cancel the other 2 licences that I bought. 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-08-31 08:36 AM

@Nhiguer16 

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.

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