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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom retts me as an unpaid customer

Vidar
Newcomer
Newcomer

‎2024-04-05 03:27 AM - last edited on ‎2024-04-08 08:13 AM by Community Moderator | Employee

Zoom just charged my credit card and in the account page it says I am a paying customer. But they end every call after 45 minutes and the chatbot are not giving me access to support as it is saying I am not a paying customer. The som phone number is not working from Norway. I have no idea on how to get this issue resolved.

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aileenfelix
Zoom Employee
Zoom Employee

‎2024-04-05 07:26 AM

Hi Vidar, 

 

I would recommend submitting a billing ticket through this link: https://support.zoom.com/hc/en/contact?id=contact_us

There's a "submit a ticket" button there that you can click and you can choose "Billing" from the ticket type

 

Also, would like to share this support article with you that details Zoom's user types: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060684

Thank you.

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