Zoom pro Licence

[Cho1]

I'm a Zoom Pro User. 

The meeting gets cut off every 40 minutes, What's the problem?

Should I use a higher license?

Or is my account connection recognized as a free user? Plz help me....

[Frank_TB]

 Hello,

Although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.

https://zoom.us/ 


In the Admin section click User Management, then Users.
Using the search bar locate or search for the user who you want to assign a license. (Your own account)
Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.

After choosing the User Type (Licensed),  select the license.

Click Save.


The license is now applied and you can use it immediately.

https://support.zoom.us/hc/en-us/articles/16519456230285-Troubleshooting-paid-account-still-showing-... 


Regards

If my reply helped, don't forget to click the accept as solution button!

[susiesucho]

My zoom gets disconnected every 10 minutes. How can I fix it?

[Cho1]

Thank you for your reply.

But I already chooseing the license on my self.

It must be another problem...

I'll ask to Zoom Customer Care.