Zoom one Pro subscription payment done but the account is showing as basic

Purchasing the license doesn't allocate the license automatically to your user. If you followed the process to allocate the license to your self, then disregard the following instructions:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064911#h_01GZCBP5AY75WJW2ZN14BV9V8X

Also, verify the license purchase shows in your account by going to your Zoom Portal:

https://zoom.us

ADMIN > Plans and Billing

You should be able to see there your "Plan Summary" and also you should be able to manage the license allocation from there.

I see. You are saying it shows on the billing but shows nothing on "Plan Management"? See screenshot below.

To allocate the license to the use, it wont say "Zoom Pro"; when you go to "ADMIN > User Management > Users" and you select your user to change the "License" (or "Type" or "License Type") it will simply say "Licensed" to the option you need to select.

If you don't see any of that, then definitely contact Zoom Support by phone, not chat since you are getting response like that. Report is as a Billing Issue and not a Technical issue. Below a good ducument with differnt  support options:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066832

Thank you, I have tried to allocate the licence even before but I don't get to see pro option in the drop-down it still shows upgrade to  pro for further benefits, and since currently I am a basic user free user I am not able to contact the support over call.

I am from India if there is any way to contact for better support to resolve the issue please help me out.