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Zoom needs update but tells me to contact my admin

koltov
Newcomer
Newcomer

‎2023-07-24 03:57 PM

I've got a basic/free account and when I'm trying to join a meeting I get a message telling me I need to update before I can join and I have to contact my admin.  This is my personal computer, and I'm the admin/only/ user....I don't understand how to get past this to update my client version.

 

Any ideas?

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-07-31 01:30 PM

Hi @koltov welcome to the community! First, may I ask, did you install the MSI version of the Zoom client from https://zoom.us/download? 

 

For example:

 

 

If you did, suggest uninstalling and reinstalling the Zoom desktop client not from 'download for IT Admin'.

 

If you didn't, let me know and we can further troubleshoot! 🙂

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