Zoom keeps shutting down

[JoBrianti]

Hi

I am hoping someone here can help as I am tearing my hair out and getting no answer form support.

I have paid for a pro licence, and through a discussion last week I know that a licence is allocated to me.

Meetings keep shutting down after 40 mins and I can't reset/restart and am being told to upgrade to Pro.

I have raised a ticket but it took 24 hours just to get an acknowledgment and it is so embarrassing to be in the middle of a client meeting.

Is there anything I can look for, set up, check?

I can't trust Zoom at the moment so have no idea wh

[Bri]

Hi there @JoBrianti , and my apologies for the late response. I'd be happy to help! Did you assign your license after you purchased it? https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses 

[JoBrianti]

Hi

Thanks for your reply, finally resolved this - an old free account was blocking the new paid account.  I had to delete all instances of Zoom off my laptop, delete the old free account and get it removed by Zoom support.

Once I reinstalled Zoom and logged in with the new account the licence worked and meetings didn't cut out.

[Bri]

Glad to hear you got it resolved! Thanks for sharing an update 🙂