Zoom keeps asking me (unnecessarily) to change my password. How can I make them stop? | Community
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Newcomer
September 15, 2022
Question

Zoom keeps asking me (unnecessarily) to change my password. How can I make them stop?

  • September 15, 2022
  • 16 replies
  • 0 views

They keep sending me this message: "We're reaching out to you as we've determined that your login and password for Zoom may have been compromised on another service..." And there's a time limit: "If the password for your account has not been reset in the next 24 hours, we will reset your password as a safety measure to prevent any potential unauthorized access to your account." But nothing has been compromised; it's just that I routinely use two different computers to log onto Zoom. It's a huge pain to keep re-setting my password! How can I make the people at Zoom headquarters stop asking me to change my password? (Or if anyone knows how to actually reach a Zoom representative, that would be useful too.) 

16 replies

Newcomer
October 15, 2022

Same. I have two-factor ID and had to change my password 5 times in the last month. It would be one thing if I wasn't paying for this service, but I am - and there's no customer service. Zoom is the worst.  Looking into other options for my business because if they can't recognize me every single time I sign on they have a serious infrastructure problem. Worst service ever  

Community Champion | Employee
October 17, 2022

Hi@DanInToronto

 

Thank you for contacting Zoom Community.
We apologized that you are having issues with the message or email about your Zoom account has been compromised and you will need to reset your password.

 

This has been escalated already to the Zoom engineering team and it has been fixed last Thursday.

May I know if the issue if you are still having an issue?

 

Thank you,

MJ

 

Newcomer
October 20, 2022

Hello, I launch zoom from LastPass and zoom accepts the login info and then goes to a screen where it asks me to change my password - why??? Looks to me like the problem has not been fixed.

If I go to the zoom website and click login and let LastPass fill the login info it works just fine.

 

Community Champion | Employee
October 20, 2022

Hi @CastleRockEDC , 

 

I am sorry to hear that you are still having issues.

Kindly submit a ticket to our Zoom technical support team here https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support.

 

Thank you,

MJ Equiron

Newcomer
October 17, 2022

This is happening to me, as well.  Please, how to get Zoom to stop asking me to constantly change my password?

Newcomer
October 18, 2022

I don't get the long message that some say they are getting but it is frustrating that every day or two I must change my password. This sucks. Is zoom listening? Does they care?

Community Champion | Employee
October 18, 2022

Hi @okzoom

 

I am sorry to hear that you feel that way. There was an issue that has been immediately escalated to our engineering team and the fix has been released last Thursday October 13, 2022.

If the issue still persists on your end after the fixed date, we can inform them about it.

 

Thank you,

MJ

Community Champion | Employee
October 17, 2022

@SaminDelmar ,

 

Can you confirm the date of the last instance when it asked you to change your password?

 

Thank you,

MJ

Newcomer
October 18, 2022

Yes, of course! The last request I received was on Monday, October 10th, 2022. 

 
Thank you for following up with me. 

Kind regards,
Christine 
Community Champion | Employee
October 18, 2022

@ZenLama / Christine,

 

Our Zoom Engineering team fixed this issue last Thursday October 13, 2022.

If the issue still persists after the fixed date, we can inform them about it.

 

Thank you,

MJ

Newcomer
October 18, 2022

MJEquirion: I am having the same issue and today is OCt 20th 2022. 

Community Champion | Employee
October 20, 2022

Hi @dvonherder ,

 

We appreciate for letting us know about it and we are sorry to hear that you are still having issues.

Kindly submit a ticket to our Zoom technical support team here https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support.

 

Thank you,

MJ Equiron