Zoom keeps asking me (unnecessarily) to change my password. How can I make them stop? | Community
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D
Newcomer
DanInToronto
Newcomer
September 15, 2022
Question

Zoom keeps asking me (unnecessarily) to change my password. How can I make them stop?

  • September 15, 2022
  • 16 replies
  • 1 view

They keep sending me this message: "We're reaching out to you as we've determined that your login and password for Zoom may have been compromised on another service..." And there's a time limit: "If the password for your account has not been reset in the next 24 hours, we will reset your password as a safety measure to prevent any potential unauthorized access to your account." But nothing has been compromised; it's just that I routinely use two different computers to log onto Zoom. It's a huge pain to keep re-setting my password! How can I make the people at Zoom headquarters stop asking me to change my password? (Or if anyone knows how to actually reach a Zoom representative, that would be useful too.) 

    16 replies

    C
    Newcomer
    Computknit
    Newcomer
    September 19, 2022

    I also have received this email and my password for Zoom is only used on Zoom.  And 24 hours notice before changing is not long enough for me  to always see the email.  What is going on here?  Email all seems legit but I never click a link in any email.

     

    Debbie

      B
      Newcomer
      BarthS
      Newcomer
      September 19, 2022

      I came here to find out how many users are experiencing this precise frustration. 

       

      I receive the email repeatedly. I consider how unlikely it is that I have reused my Zoom login and password at another site because my passwords are completely randomized and between 8–25 characters long. I also have 2FA enabled in Zoom. 

       

      Hey Zoom, are you trying to suggest we try other video chat services because you cannot secure your app?

        J
        Newcomer
        JunkAcct
        Newcomer
        September 26, 2022

        This is getting so, so, so, SO AGGRAVATING!!!! It makes me not want to use Zoom at all anymore, because I use a unique password on every site, so it is ONLY Zoom ITSELF that could be "compromising" my password.  And Zoom keeps sending me this message within days of resetting it!!

         

        There MUST be a way to make this S#!!T stop.  I'm not paying for a service that continually makes me late for meetings because it has forced me to reset my password for the upteenth time in a month.

         

        I don't even care if someone else can login to my Zoom account -- if that is what it takes to not have to reset my password every few days, so be it.

          S
          Newcomer
          SPDR8CR
          Newcomer
          September 26, 2022

          Following.

            M
            Newcomer
            Mediaman57
            Newcomer
            September 28, 2022

            I will verify that I too am having this issue.  It just started about two weeks ago. I changed the password using a unique password generator and added the 2 verification option...   Today I received the exact same message as two weeks ago. Extremely doubtful anyone compromised the generated password and I have selected 2 verification option...so why would Zoom ask me to do it again and change my password again.  This is becoming irritating to say the least.

            Is there a bug in their system? Should we ignore these emails?  If they change the password after 24 hours, do they tell us what it is?  I share your frustration. 

             

              A
              Newcomer
              ambientscreen
              Newcomer
              September 29, 2022

              Thank you for voicing this totally frustrating issue. I've changed mine 3 times and it's a password I ONLY ever use on Zoom. I'm so frustrated I'm about to start using Teams. That's how annoying this is. Could Zoom people please please please look at this issue.  

                T
                Newcomer
                Tryingtowork
                Newcomer
                October 1, 2022

                I reached a human at Zoom via the writing back and forth method and was told that if I go into my settings and turn on the two-factor authentication method I would stop receiving that same email you received.  I had to pair my phone by the SMS button right under the two-factor authentication turn-on area of setting.  Don't know yet if this will actually stop those emails since I just did it, but I was told that it will work.  Hope you're successful.  This was frustrating.

                  C
                  Newcomer
                  CoachAdessa
                  Newcomer
                  October 5, 2022

                  Thank you for sharing this.  In my outreach, my experience was being told I was speaking to the wrong department and needing help from the "back end" while not being forwarded to the backend. I was also informed of the cause that was in no way actually the cause of my experience, as ZOOM is being over protective in responding to the local library wifi and was not giving me any issues any other connection. 

                   

                  Anyhow, I will hope that enabling the two-factor authentication will put an end on my experience, as it is not in my best interest to be required to have to change my password within 24 hours or it be done for me when there is no concerns with my account. 

                   

                  Have you by chance seen this issue go away since your change? 

                    T
                    Newcomer
                    Tryingtowork
                    Newcomer
                    October 5, 2022

                    So far so good.  Funny thing is, the only problem I've had since I made the change was trying to reply to you just now.  In order to comment I had to log in.  In trying to log in, I pressed the "send code" button and nothing was sent to my phone for a long time.  After several attempts it worked.  When I'm at work I log in and just stay logged in for my work day so that when it's time I can jump right into the session without delays.  I hope you've also had success as this constantly changing my Zoom only password was definitely a hassle.

                      F
                      Newcomer
                      Frustrat3d
                      Newcomer
                      October 7, 2022

                      I use Lastpass to store my passwords.  Every time I try to use Lastpass or even login directly into Zoom it asks me to change my password.  I have removed Zoom from Lastpass and it still does it.  This is extremely frustrating and causing issues with getting to my meetings on time.

                      L
                      Newcomer
                      LJHoff
                      Newcomer
                      October 11, 2022

                      I just posted this exact same password constant change in here today. I have had to change my password at least 5 times in the last few weeks. It is so aggravating to say the least. It all started it seems when I used a device that I had not used in almost a year. Now I cannot get it to stop. Has anyone actually had Zoom change the password on them? I'll try the 2-factor thing. Fingers crossed.

                        O
                        Newcomer
                        occit
                        Newcomer
                        October 14, 2022

                        This is so frustrating Zoom.  Asking me every couple weeks for a new password is not helpful.  I know this password isn't used anywhere else on any of my accounts.  Anyone on Zoom chime in on these in here?  

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