Zoom add-on scam

[Rod555]

Hi,

I have a Zoom One Pro plan and saw the add-on for scheduler when it was launched, so decided to try it for a month. I subscribed for a month, (it says "subscription period monthly") but it didn't have the features I thought it did, so hit "cancel plan" 

It won't let me cancel the scheduler add-on and says:

"You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions."

I tried contacting zoom, with zero response and also saw that this topic has been posted before with no responses from zoom.

Unless I cancel my credit card, within two days it will automatically hit my credit card

Having a monthly suscription plan for add-ons and not being able to cancel them at the end of the month is a scam.

Any thoughts on how to cancel the scheduler add-on subscription?

Thanks, Rod

[RN · Accepted solution]

Hi @Rod555 welcome to the community! I see that Zoom Billing Support was able to resolve your issue. 🙂 

Let me know if I need to escalate further, thank you! 

[dc8]

@RN  I'm facing a similar issue. What can I do to resolve it short of cancelling my debit card?

[RN]

Hi @dc8! I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

[dc8]

Hi @Rod555 I'm having the same issue but with the large meetings add-on. How did you manage to resolve your issue?

[ACFal]

Yes, I’m having the exact same issue! Anyone found a solution, because this is a scam

[dc8]

Yes, I raised a ticket and Zoom support cancelled the subscription afterwards